Last Updated: May 19, 2025
Welcome to www.kanprijewelsgems.com (“Website”), owned and operated by Kanpri Jewels & Gems (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our Website and the purchase of our jewelry and ornament products (“Products”). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.
1. General
1.1. These Terms apply to all users of the Website, including browsers, customers, and vendors.
1.2. We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be effective upon posting on the Website. Your continued use of the Website constitutes acceptance of the revised Terms.
1.3. You must be at least 18 years old or have the consent of a legal guardian to use this Website or make purchases.
2. Product Information
2.1. All Products listed on the Website, including gold, silver, gemstone, and other ornaments, are subject to availability.
2.2. We strive to ensure that Product descriptions, images, weights, and prices are accurate. However, slight variations in color, design, or weight may occur due to the handmade nature of jewelry or monitor display differences.
2.3. Prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes (e.g., GST) unless otherwise stated.
2.4. We reserve the right to modify Product prices or discontinue Products without prior notice.
3. Orders and Payments
3.1. By placing an order, you confirm that all information provided (e.g., billing and shipping details) is accurate and complete.
3.2. We accept payments via credit/debit cards, UPI, net banking, and Cash on Delivery (COD), subject to availability and our discretion.
3.3. All online payments are processed through secure third-party payment gateways (e.g., Razorpay, Cashfree). We do not store your payment information.
3.4. For COD orders, payment must be made in cash to the delivery partner at the time of delivery. We may require advance confirmation or partial payment for high-value COD orders.
3.5. An order is confirmed only after payment is successfully processed (for online payments) or upon order acknowledgment (for COD).
3.6. We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, or suspected fraudulent activity.
4. Shipping and Delivery
4.1. We ship Products across India through trusted logistics partners (e.g., Delhivery, Blue Dart). International shipping may be available on a case-by-case basis; contact us at info@kanprijewelsgems.com for details.
4.2. Shipping charges, if applicable, will be displayed at checkout.
4.3. Delivery timelines are estimates and may vary due to location, logistics delays, or unforeseen circumstances. Typical delivery within India takes 3–7 business days.
4.4. You are responsible for providing accurate shipping details. We are not liable for delays or non-delivery due to incorrect addresses.
4.5. Risk of loss or damage passes to you upon delivery. Inspect Products upon receipt and report any issues within 48 hours.
5. Returns and Refunds
5.1. We offer a 7-day return policy from the date of delivery, subject to the following conditions:
- Products must be unused, undamaged, and in their original packaging with all tags, certificates (e.g., hallmark, gemstone certification), and invoices.
- Customized or engraved Products are non-returnable unless defective.
- Return shipping costs are borne by the customer unless the Product is defective or incorrectly delivered.
5.2. To initiate a return, contact us at info@kanprijewelsgems.com with your order details. We will provide return instructions.
5.3. Refunds will be processed within 7–10 business days after we receive and inspect the returned Product. Refunds will be issued to the original payment method or as store credit, at our discretion.
5.4. Making charges, shipping fees, and COD charges (if applicable) are non-refundable.
5.5. Defective or damaged Products will be replaced or refunded at our discretion, provided the issue is reported within 48 hours of delivery.
6. Cancellations
6.1. You may cancel an order before it is shipped by contacting us at info@kanprijewelsgems.com.
6.2. If the order has been shipped, cancellation is not possible, but you may return the Product as per our return policy.
6.3. We reserve the right to cancel orders due to stock unavailability, payment issues, or other reasons. You will be notified and refunded in full.
7. Intellectual Property
7.1. All content on the Website, including images, designs, logos, and text, is the property of Kanpri Jewels & Gems or its licensors and is protected by copyright and trademark laws.
7.2. You may not reproduce, distribute, or use any content without our prior written consent.
8. User Conduct
8.1. You agree not to use the Website for any unlawful or prohibited purpose, including but not limited to:
- Attempting to hack or disrupt the Website.
- Submitting false or misleading information.
- Violating intellectual property rights.
8.2. We reserve the right to terminate your access to the Website for violating these Terms.
9. Limitation of Liability
9.1. To the extent permitted by law, Kanpri Jewels & Gems is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website or purchase of Products.
9.2. Our liability is limited to the amount paid for the Product in question.
9.3. We are not responsible for delays, losses, or damages caused by third parties (e.g., logistics providers) or force majeure events (e.g., natural disasters, strikes).
10. Privacy Policy
10.1. Your use of the Website is also governed by our Privacy Policy, available at www.kanprijewelsgems.com/privacy-policy. By using the Website, you consent to the collection and use of your information as described therein.
11. Governing Law and Dispute Resolution
11.1. These Terms are governed by the laws of India.
11.2. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in [Your City], India.
11.3. We encourage resolving disputes amicably. Contact us at info@kanprijewelsgems.com for assistance before pursuing legal action.
12. Contact Us
If you have any questions, concerns, or complaints regarding these Terms, please contact us:
- Email: info@kanprijewelsgems.com
- Website: www.kanprijewelsgems.com
We aim to respond to all inquiries within 48 hours.