Shipping & Delivery

At Kanpri Jewels & Gems, we are committed to delivering your precious jewelry with care, security, and efficiency. This Shipping & Delivery Policy outlines the process, timelines, and terms for shipping and delivering orders placed on our website, www.kanprijewelsgems.com. Please read this policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. Orders for customized or made-to-order jewelry may require additional processing time, which will be communicated at the time of purchase.

  • Once your order is processed, you will receive a confirmation email with your order details and an estimated delivery timeline.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Timelines

We partner with trusted logistics providers (e.g., Delhivery, Blue Dart, India Post) to ensure secure and timely delivery across India. Delivery timelines depend on your location:

  • Metro Cities (e.g., Delhi, Mumbai, Bangalore, Chennai): 3–5 business days.
  • Other Cities and Towns: 5–7 business days.
  • Remote or Rural Areas: 7–10 business days.

Note: Delivery times are estimates and may vary due to factors such as weather, public holidays, or logistical delays. Customized or high-value orders may require additional time for quality checks and secure packaging.

3. Shipping Charges

Shipping charges are calculated based on the order value, weight, and delivery location. The exact shipping cost will be displayed at checkout before you confirm your order.

  • Free Shipping: Available on orders above ₹5,000 (subject to change; check website for current offers).
  • Standard Shipping: ₹100–₹500 for orders below the free shipping threshold, depending on location and weight.
  • Express Shipping: Available at an additional cost (₹200–₹1,000) for faster delivery (1–3 business days in select cities).

All shipments include insurance to protect against loss or damage during transit.

4. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for select locations in India, subject to the following terms:

  • COD is available for orders up to ₹10,000.
  • An advance payment of 10% of the order value may be required for COD orders to confirm your purchase.
  • COD orders are shipped via logistics partners that support cash collection (e.g., Delhivery, Blue Dart).
  • Please ensure exact cash is ready at the time of delivery, as our delivery partners may not carry change.

5. Secure Packaging

Your jewelry is packed with the utmost care to ensure it reaches you in perfect condition:

  • All items are placed in tamper-proof, cushioned packaging to prevent damage.
  • High-value orders are shipped in discreet packaging to ensure security.
  • Each package includes a packing slip with order details and care instructions for your jewelry.

6. Order Tracking

Once your order is shipped, you will receive a tracking ID and a link to track your package via email or SMS. You can also track your order by logging into your account on www.kanprijewelsgems.com or by contacting us at info@kanprijewelsgems.com.

7. Delivery Process

We strive to deliver your order to the address provided at checkout. Please ensure the following:

  • Provide a complete and accurate shipping address, including PIN code and a contact number.
  • Someone must be available to receive the package, as a signature may be required for high-value or COD orders.
  • Inspect the package for tampering or damage before signing. If the package appears compromised, do not accept it and contact us immediately.

Failed Delivery Attempts: If no one is available to receive the package, our logistics partner will attempt delivery up to 2 more times. After three failed attempts, the order will be returned to us, and you may incur additional shipping charges for re-delivery.

8. Shipping Restrictions

We currently ship only within India. International shipping is not available at this time. Some remote areas or regions with logistical constraints may have limited delivery options, which will be communicated at checkout.

9. Delays and Exceptions

While we strive to meet estimated delivery timelines, delays may occur due to:

  • Public holidays or festivals (e.g., Diwali, Christmas).
  • Natural calamities, strikes, or government restrictions.
  • Incorrect or incomplete address provided by the customer.

We will keep you informed via email or SMS if there are any delays. You can also contact us at info@kanprijewelsgems.com for updates.

10. Lost or Damaged Shipments

All shipments are insured against loss or damage during transit. If your order is lost or arrives damaged:

  • Contact us within 48 hours of delivery (or expected delivery date) at info@kanprijewelsgems.com with your order number and details of the issue.
  • Provide photos of the damaged package or product, if applicable.
  • We will investigate with our logistics partner and arrange a replacement or refund as per our Return & Refund Policy.

11. Contact Us

For any questions or assistance regarding shipping and delivery, please reach out to us:

Thank you for choosing Kanpri Jewels & Gems. We look forward to delivering your treasured jewelry with care and precision.

Last Updated: May 19, 2025

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