Frequently Asked Questions

What materials are used in your jewelry?

We use high-quality materials such as 925 sterling silver, 14K/18K gold, natural gemstones, and lab-grown diamonds. Each piece is crafted with care to ensure durability and elegance. All gemstones are ethically sourced, and we provide a certificate of authenticity with every purchase.

How can I be sure of the authenticity of the jewelry?

Every piece from Kanpri Jewels & Gems comes with a certificate of authenticity. Our gemstones are tested for quality, and our metals are stamped with their purity (e.g., 925 for sterling silver). If you have concerns, you can also have the piece appraised by a third-party jeweler.

What is your shipping policy?

We offer free shipping on orders over $50 within India. For international orders, shipping costs vary based on location and are calculated at checkout. Orders typically ship within 2–5 business days, and you’ll receive a tracking number via email (info@kanprijewelsgems.com).

What is your return policy?

We offer a 30-day return policy. If you’re not satisfied, you can return unworn items in their original packaging within 30 days of delivery. Contact us at info@kanprijewelsgems.com to initiate a return. Please note, custom or engraved items are non-returnable.

How do I care for my jewelry?

To keep your jewelry sparkling, store it in a dry, cool place away from direct sunlight. Clean with a soft cloth and mild soapy water, avoiding harsh chemicals. Remove jewelry before swimming, exercising, or using cleaning products to prevent damage.

Do you offer custom designs?

Yes! We can create custom pieces tailored to your vision. Email us at info@kanprijewelsgems.com with your ideas, and our design team will work with you to bring your dream jewelry to life. Custom orders may take 4–6 weeks to complete.

What if my jewelry needs repairs?

We offer a one-year warranty on manufacturing defects. If your piece needs repair, contact us at info@kanprijewelsgems.com, and we’ll guide you through the process. Repair costs for damage due to wear and tear will be assessed on a case-by-case basis.

How do I know my ring size?

You can download our printable ring size chart from our website or visit a local jeweler for a professional measurement. If your ring doesn’t fit, we offer a one-time free resizing within 30 days of purchase—just reach out to us!