Cancellation & Refund

Last Updated: May 19, 2025

Thank you for shopping at www.kanprijewelsgems.com (“Website”), owned and operated by Kanpri Jewels & Gems (“we,” “us,” or “our”). This Cancellation and Refund Policy outlines the terms for cancelling orders and requesting returns or refunds for jewelry and ornament products (“Products”) purchased through our Website. Please read this policy carefully before making a purchase.

1. Order Cancellation

1.1. Cancellation by Customer

  • You may cancel your order before it is shipped by contacting us at info@kanprijewelsgems.com or through the order management section of your account on the Website, if available.
  • Cancellation requests must include your order number and be submitted within 24 hours of placing the order or before the order is processed for shipping, whichever is earlier.
  • If the order has not been shipped, we will cancel it and issue a full refund to the original payment method within 7–10 business days.
  • Once an order is shipped, cancellation is not possible. However, you may return the Product as per the return policy outlined below.

1.2. Cancellation by Kanpri Jewels & Gems

  • We reserve the right to cancel an order due to stock unavailability, pricing errors, payment issues, or suspected fraudulent activity.
  • In such cases, you will be notified via email or phone, and any payments made will be refunded in full to the original payment method within 7–10 business days.

2. Return Policy

2.1. We offer a 7-day return policy from the date of delivery, subject to the following conditions:

  • Products must be unused, undamaged, and in their original condition, with all original packaging, tags, certificates (e.g., hallmark, gemstone certification), and invoices intact.
  • Customized, engraved, or made-to-order Products are non-returnable unless they are defective or incorrectly delivered.
  • Products purchased during special promotions or sales may have specific return conditions, which will be communicated at the time of purchase.

2.2. Return Process

  • To initiate a return, contact us at info@kanprijewelsgems.com within 7 days of delivery, providing your order number, reason for return, and images of the Product (if applicable).
  • We will review your request and, if approved, provide return shipping instructions. Returns must be shipped back within 3 days of approval.
  • Return shipping costs are borne by the customer, except in cases of defective Products or incorrect deliveries, where we will cover the costs.
  • Products must be returned through our designated logistics partner or a trusted courier service with tracking information.

2.3. Inspection of Returned Products

  • Returned Products will be inspected upon receipt to ensure they meet the return conditions.
  • If the Product is found to be used, damaged, or missing original packaging/certificates, the return may be rejected, and the Product will be sent back to you at your expense.

3. Refund Policy

3.1. Eligibility for Refunds

  • Refunds are processed only for approved returns or cancelled orders as per the conditions above.
  • For defective or incorrect Products, you must report the issue within 48 hours of delivery by emailing info@kanprijewelsgems.com with images and details of the issue.

3.2. Refund Process

  • Once we receive and inspect the returned Product, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days and issued to the original payment method. For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI, as agreed with you.
  • Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to reflect in your account.

3.3. Non-Refundable Charges

  • Making charges, engraving fees, shipping fees, and COD charges (if applicable) are non-refundable.
  • Any discounts or promotional benefits applied to the order will be deducted from the refund amount.

3.4. Defective or Incorrect Products

  • If a Product is defective (e.g., manufacturing defect) or incorrect (e.g., wrong item delivered), we will offer a replacement or full refund, including shipping costs, at our discretion.
  • Replacements are subject to stock availability. If a replacement is not available, a refund will be issued.

4. Non-Returnable Products

The following Products are non-returnable and non-refundable, except in cases of defects or incorrect delivery:

  • Customized or personalized jewelry (e.g., engraved items, made-to-order designs).
  • Products purchased under clearance sales or special promotions, as specified at the time of purchase.
  • Products tampered with or missing original certificates, tags, or packaging.

5. Customer Responsibilities

5.1. Ensure the Product is packaged securely to prevent damage during return shipping.

5.2. Provide accurate order and contact details to facilitate the return/refund process.

5.3. Retain proof of return shipping (e.g., courier receipt, tracking number) until the refund is processed.

6. Compliance with Indian Laws

6.1. This policy complies with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.

6.2. You have the right to file a complaint with the Consumer Disputes Redressal Commission in case of unresolved disputes, as per applicable laws.

7. Contact Us

For any questions, concerns, or assistance with cancellations, returns, or refunds, please contact us:

We aim to respond to all inquiries within 48 hours.

8. Policy Updates

We reserve the right to update this Cancellation and Refund Policy at any time. The updated policy will be posted on the Website and effective immediately. Your continued use of the Website constitutes acceptance of the revised policy.

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